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Support Team
Below we've included some FAQs and common problem resolutions as well as guides for most of the systems we work with or install. If your system is not listed or you have a question not answered below please do not hesitate to contact us.
User Guides
FAQs
1I have a Sensor Low Battery, what should I do?
As always you can contact us and we'll be happy to send a technician to change out your low battery.
If you'd like to do it yourself you'll need to head over to your keypad and determine which sensor battery is low. Once you have done this open the sensor (there is usually a tab on the side or bottom of the sensor that you can press with a small screwdriver and pop the sensor open) After opening the sensor determine what type of battery it is and replace it with one of the same type. The low battery should clear on your panel within 45 minutes.
If this does not resolve the issue make sure you changed the correct battery, if you are sure you have please contact us to schedule a service call as you most likely have a faulty device.
If you'd like to do it yourself you'll need to head over to your keypad and determine which sensor battery is low. Once you have done this open the sensor (there is usually a tab on the side or bottom of the sensor that you can press with a small screwdriver and pop the sensor open) After opening the sensor determine what type of battery it is and replace it with one of the same type. The low battery should clear on your panel within 45 minutes.
If this does not resolve the issue make sure you changed the correct battery, if you are sure you have please contact us to schedule a service call as you most likely have a faulty device.
2I have a System (panel) Low Battery, what should I do?
As always you can contact us and we'll be happy to send a technician to change out your low battery.
If you'd like to do it yourself you'll need to locate your main system box (unless you have a self-contained panel in which case your battery will be inside the keypad itself) and determine what type of battery you need. The battery should be clearly labeled, once you've determined the battery type replace it with the same type of battery. Make sure the new battery has the same type of connections as the one you are replacing, and once replaced the low system battery trouble should clear within 45 minutes. If searching the internet we advise including "alarm battery" somewhere in your search query.
If this does not resolve the issue make sure you used the correct type battery, if you are sure you have please contact us to schedule a service call.
If you'd like to do it yourself you'll need to locate your main system box (unless you have a self-contained panel in which case your battery will be inside the keypad itself) and determine what type of battery you need. The battery should be clearly labeled, once you've determined the battery type replace it with the same type of battery. Make sure the new battery has the same type of connections as the one you are replacing, and once replaced the low system battery trouble should clear within 45 minutes. If searching the internet we advise including "alarm battery" somewhere in your search query.
If this does not resolve the issue make sure you used the correct type battery, if you are sure you have please contact us to schedule a service call.
3I have a Phone Line Trouble or Failure to Communicate error, what should I do?
As always you can contact us and we'll be happy to send a technician to resolve this issue for you.
This one is a little harder to fix yourself but there are some things you can check:
Have you changed your phone line provider? If so please contact us.
Do you have a dial tone on your home phone? If not please contact us for further diagnostics but we'll most likely inform you to contact your phone provider.
It is very common that this error is caused by the phone company working on the phone lines, in order to find out if this is the case please contact us and we'll walk you through attempting to send a test signal. This usually clears the error but if it does not we'll be happy to schedule a technician to come resolve this issue for you.
This one is a little harder to fix yourself but there are some things you can check:
Have you changed your phone line provider? If so please contact us.
Do you have a dial tone on your home phone? If not please contact us for further diagnostics but we'll most likely inform you to contact your phone provider.
It is very common that this error is caused by the phone company working on the phone lines, in order to find out if this is the case please contact us and we'll walk you through attempting to send a test signal. This usually clears the error but if it does not we'll be happy to schedule a technician to come resolve this issue for you.
4I have a Sensor Tamper Trouble, what should I do?
As always you can contact us and we'll be happy to send a technician resolve this issue for you.
If you'd like to try and remedy this yourself there are a few reasons this might be occurring.
Did you recently replace a sensor battery?
Please make sure the sensor cover has been replaced correctly. If you have an Honeywell or Ademco system please disarm your system twice in a row to attempt to clear this trouble.
Is the sensor cover damaged?
If so we probably need to replace the device, although if you'd like to avoid this you might have some luck with a bit of tape to hold the sensor cover in the correct place. This a temporary fix and is not typically advised, but nonetheless it is a fix.
If you'd like to try and remedy this yourself there are a few reasons this might be occurring.
Did you recently replace a sensor battery?
Please make sure the sensor cover has been replaced correctly. If you have an Honeywell or Ademco system please disarm your system twice in a row to attempt to clear this trouble.
Is the sensor cover damaged?
If so we probably need to replace the device, although if you'd like to avoid this you might have some luck with a bit of tape to hold the sensor cover in the correct place. This a temporary fix and is not typically advised, but nonetheless it is a fix.
5I have a Power (AC) failure trouble, what should I do?
Is your power out? If yes, this trouble will resolve itself as soon as your power is restored. If no, please check that the plug for your alarm has not accidentally been unplugged.
If neither of these is the case we'll be happy to schedule a technician to come resolve this issue for you.
If neither of these is the case we'll be happy to schedule a technician to come resolve this issue for you.